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**TERMS & CONDITIONS

for The Digital Paradigm Blog, The Ideatory,

and all of Paradigm's Subscription Tiers (ESSENTIALS & ELITE)**

& Coaching Programmes

 

 

Last updated: 21st Nov 2024
Owned and Operated by: Paradigm Consulting Solutions Ltd (“Paradigm”, “we”, “our”, “us”)
Registered in: United Kingdom

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1. Introduction
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These Terms and Conditions (“Terms”) govern your access to and use of:

  • The Digital Paradigm (blog and insight platform)

  • The Ideatory (healthcare research & ideation laboratory, frameworks, thought-leadership< and strategic insight service/ workspace)

  • Paradigm Subscription Services FuturistHealthCIO, including ESSENTIALS and ELITE membership tiers; &

  • All their Coaching tiers 

By accessing, subscribing to, or using any of these services (collectively the “Services”), you agree to be bound by these Terms. If you do not agree, you must not use or access these Services.

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2. Eligibility
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These Services are intended for health and care leaders, NHS executives, digital health professionals, healthcare organisations, and approved members of the Paradigm community.
By using the Services, you confirm that you:

  • are at least 18 years old

  • are legally permitted to enter into contracts

  • will use the Services in compliance with all applicable UK laws and NHS governance requirements

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3. Subscription Services (ESSENTIALS & ELITE)

 

3.1 Description of Tiers

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ESSENTIALS Tier includes:

  • Monthly insights, leadership templates, CIO tools, etc.

  • Access to standard articles, polls, and community commentary.

  • Limited access to downloadable resources.

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ELITE Tier includes everything in ESSENTIALS plus:

  • Premium research briefings

  • Strategy templates and executive playbooks

  • Exclusive AI, Digital Transformation & Health CIO resources

  • Priority Q&A

  • Additional training or workshop materials (where included)

Paradigm may update tier features periodically to improve service quality and or delivery.

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4. Payment & Billing​

 

4.1 Subscription Charges

Fees are displayed at checkout or on subscription pages and may be subject to VAT.

 

4.2 Billing Cycle
Subscriptions renew automatically on a monthly or annual basis unless cancelled.

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4.3 Payment Method
You authorise Paradigm (or our payment processor) to charge your chosen payment method on each renewal date.

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4.4 Non-Payment
Failure to process payment may result in suspended access until payment is resolved.

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5. Cancellation & Refunds
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5.1 You may cancel your subscription at any time through your account or by contacting us.
5.2 Cancellation stops future billing but does not grant a refund for prior periods unless legally required.
5.3 Paradigm reserves the right to terminate accounts for misuse or breach of these Terms.

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6. Intellectual Property
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6.1 All content produced by Paradigm—including articles, frameworks, templates, research, graphics, videos, methodologies, and proprietary models (e.g., Paradigm Strategy Model, The Paradigm Lifecycle), including Products, and their naming conventions: 'The Digital Paradigm' 'The Ideatory', The Futurist Health Chief Digital, The Health Chief Digital Accelerator —are owned exclusively by Paradigm.

6.2 Access does not grant ownership.
You may not copy, distribute, resell, or commercially exploit Paradigm content without written permission.

6.3 You may download materials for personal or internal organisational use only.

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7. Use of Content
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You agree not to:

  • reproduce or republish content outside your organisation

  • sell, license, or host Paradigm materials on other platforms

  • use Paradigm insights to build competing products or consultancy offerings

  • misrepresent Paradigm authorship or modify content without permission

Paradigm reserves the right to revoke access for violations, or as they deem appropriate.

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8. Accuracy, Research, and Professional Boundaries​

 

8.1 Paradigm provides educational, strategic, research and advisory content—not clinical, legal, or regulatory advice.

8.2 All content from Paradigm, including their Blog/vlog, 'The Digital Paradigm', 'The Ideatory' Paradigm's Healthcare Ideation Research Laboratory all tiers of their subscription ['ELITE' and 'ESSENTIALS'] and Coaching programmes must be validated independently before implementation in clinical, operational, or governance contexts.

8.3 Paradigm accepts no liability for actions taken based on the information provided.

 
9. Data Protection & Privacy​

 

Your data is handled in line with UK GDPR, Data Protection Act 2018, and our Privacy Notice.

We may process data for:

  • subscription management

  • service delivery

  • analytics and service improvement

  • personalised content recommendations

We do not sell user data.

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10. Availability & Service Interruptions​

 

Paradigm strives for uninterrupted service but cannot guarantee that access will always be available.
We may temporarily suspend services for maintenance, upgrades, or unforeseen technical issues.

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11. Changes to Services or Terms

 

We may update these Terms or modify service features.
Material changes will be communicated through the platform or email.

Continued use after changes constitutes acceptance.

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12. Limitation of Liability​

 

To the fullest extent permitted by UK law, Paradigm disclaims liability for:

  • business losses

  • indirect or consequential damages

  • reliance placed on content

  • service interruptions

Maximum liability shall not exceed the amount paid in the previous 12 months.

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13. Governing Law​

 

These Terms are governed by the laws of England & Wales.
Any disputes shall be resolved exclusively in UK courts.

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14. Contact Information

 

For questions, cancellations, or support:
E: info@paradigm-it.co.uk
W: www.paradigm-it.co.uk

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